Director of Revenue Operations (Customer Success)

Join ShopMy - Powering the Future of Digital Marketing

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.

ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About the role

We are looking for a Director of Revenue Operations to own the planning, forecasting, and operational infrastructure behind our Success organization. You will help our Client Strategy and Enterprise teams retain brands, deepen product adoption, and grow subscription and performance revenue across the existing customer base.

Working directly with our Revenue Operations leader and closely with Success leadership, you will turn company priorities into goals, compensation plans, and practical ways of working. You will own an operational roadmap and carry initiatives from the initial question through implementation, team adoption, and measurable results.

This is a hands-on role for someone who enjoys building. You are comfortable challenging an assumption, working through a detailed model, leading a business review, and partnering with technical teams to make a process better. You will have the opportunity to build the foundation for our next stage of growth and see your work make a difference in how teams operate every day.

What you'll own

Planning & performance: Lead annual and quarterly Success planning. Turn revenue objectives into goals by segment, team, and account, and build models that connect retention, adoption, spend, and capacity.

Forecasting: Own the Success forecast across renewals, expansion, churn, and performance products, including Opportunities and Spotlights. Standardize MRR and NRR definitions, run forecast reviews, and track accuracy.

Compensation: Design and manage Success comp plans with Finance and People. Set measures, weightings, thresholds, and accelerators, model costs, and own rollout, documentation, and payout accuracy.

Segmentation & capacity: Build balanced books across SMB, Growth, and Enterprise. Own coverage, rebalancing, and hiring/capacity models.

Brand lifecycle: Standardize the process from Sales-to-Success handoff through onboarding, adoption, renewal, and expansion. Turn risk and growth signals into action, and operationalize pricing and packaging changes.

Systems & reporting: Own the Success systems roadmap with the Salesforce and Data teams. Build dashboards and planning tools, use automation and AI to cut manual work, and set metric definitions teams trust.

RevOps partnership: Act as Success's primary operational partner. Turn strategic questions into recommendations, run business reviews, and lead cross-functional initiatives end to end.

What we are looking for:

7+ years in RevOps, CS Ops, or BizOps, with real ownership of post-sale performance

Have led planning, forecasting, retention analysis, and capacity modeling

Have designed and rolled out variable comp plans

Are a strong modeler, comfortable in spreadsheets, Salesforce, and BI tools (SQL a plus)

Have built processes customer-facing teams actually use, and can influence across Success, Sales, Finance, Product, and technical teams

Communicate clearly with executives and ICs, and enjoy moving between strategy and execution

NYC-based or willing to relocate before start date

Bonus: experience with marketplaces, creator marketing, commerce, or hybrid subscription + usage-based revenue, plus using AI and automation in ops workflows.

What success looks like

Success leaders have a trusted view of performance, risk, and what's needed to hit plan

Goals and comp plans reinforce priorities and are easy to understand and administer

Forecasts get more accurate, predictable and explainable

Teams spend less time reconciling reports and more time helping brands succeed

RevOps leadership can count on you to run the Success ops agenda end

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range
$160,000—$200,000 USD

The provided salary range is base salary, exclusive of bonus potential or commission, and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!

Benefits & Perks

ShopMy invests in more than compensation. We support your health, your growth, and your life outside of work.

Equity in ShopMy - Every employee is an owner; all roles receive equity

Monetize Your Influence - Every employee builds and grows their own ShopMy page

401(k) with Company Match - 3% employer contribution, fully vested

Healthcare Coverage - Medical, dental & vision benefits, including a 100% employer-paid medical option and dependent coverage

Mental Health Support and More - We offer employees and their dependents virtual mental health support, urgent care, and primary care visits at no cost

Flexible PTO - Take the time you need, including your birthday off

13 Company Holidays

14 Weeks of Paid Parental Leave

Remote-First Culture with an NYC HQ - Some teams may have different location requirements

Workplace & Wellness Stipends - Support for wellness, home office needs, and a Wellhub membership

Disability & Life Insurance - 100% employer-paid

Health Care FSA/HSA

Annual Company Offsite

Quarterly Team Co-Locations

ShopMy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm work authorization upon hire.